Select Dim ™

Q. Why are the lights coming on at Low level when pressing Medium on the remote transmitter?
A. The Output wires are crossed. Reverse the output wires to the ballast.

Q. Why are the bulbs flashing on and then off.
A. Make sure the socket ends are non-shunted ends.

Q. The lights are not working after installing the ballast and receiver.
A.

• Check the Red LED indicator is working in the receiver by sending a signal to the receiver from the transmitter. If no light, make sure there is power to the receiver.
• Check the connections between the receiver and the ballast. Re-do the connections if loose.
• Check bulb seating to ensure bulbs are in clips correctly.
• Check that all fluorescent bulbs are good. One bad bulb will prevent the system from operating properly.

Q. How do I LEARN the transmitter to the receiver?
A. Press the LEARN button on the receiver once. A Red LED will come on for 5 seconds. During that time period, press any button on the transmitter. The RED LED on the receiver will blink 3 times indicating the LEARN is a success.

Q. How do I UNLEARN a receiver?
A. Press the LEARN button on the receiver for 5 seconds. The Red LED comes on steady for 5 seconds and then will start blinking indicating that the receiver is unlearned.

Q. Why are the lights flickering when learning multiple receivers to a single transmitter?
A. Some flickering of the lights may occur when learning multiple receivers to a single transmitter. This can be minimized by pressing the MED button on the transmitter for each receiver learned. Any flickering during the learning process will not last once all units have been programmed.

Q. How do I replace the transmitter battery?
A. The battery is a coin cell battery – CR2032.

Multi Load Dimmer

Q. Will my Multi Load Dimmer save energy?
A. Yes, the MLD does save energy. With lighting representing 20% - 30% of an average electric bill, reducing lighting costs is one of the simplest and fastest ways to save on your electric bill.

Q. What types of mixed loads can I use on my MLD?
A. We do not recommend mixing load types as this may interfere with optimum dimming range for each load type.

Q. Are there benefits to dimming my lights?
A. There are numerous benefits. The MLD allows you to create just the right amount of light you want for a particular room, activity or ambiance. What is unique to the MLD is the technology to control various types of light sources. Rather than a standard dimmer which works best on incandescent lighting, the MLD allows you to control more than one type of lighting.

Q. How difficult will it be for me to install my MLD?
A. Installation of the MLD is simplified because it replaces your current standard switch. This installation does not require any special wiring and can be installed in less than 20 minutes.

Q. What type of lights/loads can I dim with my MLD?
A. The MLD is compatible with dimmable compact fluorescent lamps, some linear fluorescent lights that use standard electronic or magnetic ballasts, dimmable cold cathode compact fluorescent lamps, halogen lamps, incandescent lamps, most 120V AC LED's, and most dimmable LED drivers.

Q. What is the benefit of a MLD over a regular, standard dimmer?
A. Most dimmers are not recommended for use with CFL’s. The MLD is compatible with various lighting sources. In addition, the MLD outperforms most conventional dimmers in dimming range ability.

Q. What is the biggest benefit to being able to dim my CFL’s?
A. While CFL’s provide significant cost savings over incandescent lighting, they can create a harsh atmosphere where the lighting is too bright for comfort. The MLD allows individual preferences and softening of CFL output. 

Q. Does the ground wire need to be connected?
A. The ground wire is recommended but not required. This is due to electrical code regulations by NEC. 

Q. Will the dimmer get warm and is this a safety concern?
A. Solid state dimmers generate heat during normal operation. The dimmer may feel warm to the touch which is expected and completely safe. Dimmers should not be used on loads exceeding their recommended wattage.

Q. Are there any bulbs the MLD may not dim?
A. Some lamps and ballasts may contain components that could interfere with dimming. If you have a particular question regarding a certain lamp please contact us with your concerns.

Q. Why does my light fixture make a buzzing sound?
A. The fixture making a buzzing sound is usually created by the ballast in mid-level dimming range. To remedy this problem a lamp debuzzing coil may be required.

Q. Can bulbs from different manufacturers be used on the same dimmer?
A. Yes, however, each brand may vary in their dimming range.

Q. What is the dial for on the side of the dimmer?
A. This is called the Potentiometer dial. Its function is to allow you to set or change the dimming range from one load/ one type of bulb to another. This dial can increase or decrease the dimming range. Please refer to your user instructions on how to adjust this dial.

Q. What type of dimming range can I expect from CFL’s?
A. Dimming ranges vary from bulb to bulb and manufacturer to manufacturer. Most CFL’s will dim down to 10% to 25% measured light output. Dimming ranges are determined by the circuitry within the bulb.

Q. What type of dimming range can I expect from LED's?
A. Dimming ranges vary from bulb to bulb and manufacturer to manufacturer. Most LED's will dim down to 5% to 20% measured light output. Dimming ranges are determined by the circuitry within the bulb.

Universal Control Dimmer

Q. Will my Universal Control Dimmer save energy?
A. Yes, the UCD does save energy. With lighting representing 20% - 30% of an average electric bill, reducing lighting costs is one of the simplest and fastest ways to save on your electric bill.

Q. What types of mixed loads can I use on my UCD?
A. We do not recommend mixing load types as this may interfere with optimum dimming range for each load type.

Q. Are there benefits to dimming my lights?
A. There are numerous benefits. The UCD allows you to create just the right amount of light you want for a particular room, activity or ambiance. What is unique to the UCD is the technology to control various types of light sources. Rather than a standard dimmer which works best on incandescent lighting, the UCD allows you to control more than one type of lighting.

Q. How difficult will it be for me to install my UCD?
A. Installation of the UCD is simplified because it replaces your current standard switch. This installation does not require any special wiring and can be installed in less than 20 minutes.

Q. What type of light bulbs can I use with my UCD?
A. The UCD is compatible with compact fluorescent lamps, linear fluorescent lights with most standard electronic or magnetic ballasts, cold cathode compact fluorescent lamps, halogen lamps, and incandescent lamps.

Q. What is the benefit of a UCD over a regular, standard dimmer?
A. Most dimmers are not recommended for use with CFL’s. The UCD is compatible with various lighting sources. In addition, the UCD outperforms most conventional dimmers in dimming range ability.

Q. What is the biggest benefit to being able to dim my CFL’s?
A. While CFL’s provide significant cost savings over incandescent lighting, they can create a harsh atmosphere where the lighting is too bright for comfort. The UCD allows individual preferences and softening of CFL output. 

Q. Does the ground wire need to be connected?
A. For the Universal Control Dimmer the ground must be connected for the dimmer to operate. 

Q. Will the dimmer get warm and is this a safety concern?
A. Solid state dimmers generate heat during normal operation. The dimmer may feel warm to the touch which is expected and completely safe. Dimmers should not be used on loads exceeding their recommended wattage.

Q. Are there any bulbs the UCD may not dim?
A. Some lamps may contain components that could interfere with dimming. If you have a particular question regarding a certain lamp, contact technical assistance.

Q. Why does my light fixture make a buzzing sound?
A. The fixture making a buzzing sound is usually created by the ballast in mid-level dimming range. To remedy this problem a lamp debuzzing coil may be required.

Q. What would cause my lights to flicker or change intensity?
A. You may be experiencing cross talk between dimmers that are sharing the same neutral wire. Voltage spikes occur during operation of solid state dimmers and these spikes may feed back to the dimmers by the common neutral wire. To avoid such cross talk run separate neutrals for each phase.